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Shipping & Returns

The shipping charges have been updated as of February 19th, 2013 to reflect changes in postal rates by Canada Post. There is now an option of two different shipping methods for most regions which will show up in the checkout process.

In Canada and the US the faster, more expensive rate is Xpresspost and the slightly slower, cheaper rate is Expedited Parcel. Both options include tracking and insurance.

Internationally the faster method is Canada Post Xpresspost or Tracked Packet where available both with tracking and insurance. The slower, cheaper method is Small Packet International Air Mail which no longer includes tracking or insurance. Wounded Paw Effects will not be responsible for orders lost in the mail if the customer opts for the shipping option without insurance.

If you would like us to check the shipping costs for your particular country, contact us.

The shipping time may be affected by the postal service in the destination country.

For returns, repairs, etc. contact us